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• If your product arrives damaged by the shipper, please notify the shipper and Sankofas Naturals  immediately. We will file a claim with the shipper and get out a replacement promptly.
• To return product, please call our Office Manager at (215-380-3796) Product cannot be returned without prior consent.
• Claims must be made within 30 days of the invoice.
• A 10% restocking fee may be applied depending on the reason for the return.
• Collect return shipments will not be accepted without prior authorization.
• All shipping charges associated with the return is the sole responsibility of the customer (unless Sankofas Naturals  made an error).
• Claims for returned products must be for the original weight and in the original packaging.
• We do not accept returns on products that have been mixed, blended or otherwise formulated with other ingredients.
• no refunds on waistbeads 

As a small operation, we generally fulfill orders every 2-3 days. Most orders in the US are shipped USPS either first class (2 days) guarunteed or priority shipping  express (2-3 days). ($26.00)

priority shipping isn't guarunteed 2-3 days only express is

If you’re concerned about turn around please note your order and will do our best to expedite. On average please allow 5-7 days to receive your product. During peak times like sales , pandemics & holidays, it may take longer.