Frankincense Tears

• If your product arrives damaged by the shipper, please notify the shipper and Sankofas Naturals  immediately. We will file a claim with the shipper and get out a replacement promptly.
• To return product, please call our Office Manager at (267-428-6656) Product cannot be returned without prior consent.
• Claims must be made within 30 days of the invoice.
• A 10% restocking fee may be applied depending on the reason for the return.
• Collect return shipments will not be accepted without prior authorization.
• All shipping charges associated with the return is the sole responsibility of the customer (unless Sankofas Naturals  made an error).
• Claims for returned products must be for the original weight and in the original packaging.
• We do not accept returns on products that have been mixed,

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.